Privacy policy of Grand Hotel Oslo

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Privacy Policy and Cookies

We, Grand Hotel take the privacy of our guests and our web site visitors seriously. We want you to know what information we obtain about you through our website, and what we then do with that information. By submitting personal information to us, you consent to our collection and use of such information as described in this privacy policy.

Information is collected from you to make it easier and more rewarding for you to use our services. By knowing guest preferences, we can tailor our services and special offerings to provide superior levels of convenience. When booking is made online, we may request your credit card number to conclude the transaction or your mailing address to insure proper delivery. We will never knowingly request personally identifiable information from children.

What information do we collect?

When you visit our web site, we recognize only the IP Internet address of your computer. This information does not identify you personally and you remain anonymous unless you choose to provide information that personally identifies you. However, in order to provide users and consumers with a range of services, we may need to collect personal information from you on our website. Depending on which service you are accessing, you could be asked to provide information such as name, telephone number, postal address, email address, and credit card details.


Like many other hotel websites, our website may employ a standard technology called a 'cookie' to collect information about how our website is used. A cookie is a small data file that a web site can send to and leave on a visitor's PC hard drive to keep records of visits to the site. On their own, cookies do not contain or reveal any personal information. This information may be linked to the data stored in the cookies by turning them off in your web browser. However, without accepting a cookie, you cannot access the pages on this website.

How information is used

The information you provide to us is primarily used to enable you to make your reservation and for administration in relation to your stay with us. We may also use your details for future marketing activities and to understand your preferences and history for our research purposes, to improve the design of our website, or to protect our rights or perform our obligations. We might also transfer such information to any successor in title of any of our restaurants.

Information distribution

Although unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested as part of a legal proceeding, we may provide this information only upon receipt of appropriate documentation.

What kind of security procedures are in place to protect the loss, misuse, or alteration of information under the company's control?

We take all reasonable precautions to protect your personal details. We use industry standard Secure Socket Layer (SSL) encryption technology, making these pages secure. In addition, we have strict security procedures in place to protect our customer information and details, and we only allow access to it under strict guidelines as to what use may be made of such details.

Your acceptance of these terms

By visiting our, you agree to our Privacy Policy. We may also change the Policy from time to time and post the changed wording on this page of our website. If we post changes and you continue to use the web site, you will be deemed to have agreed to the changes.

Checking that the information is accurate

You may contact us at any time to check the accuracy of any details that we hold relating to you, or to request that we update or correct the information, by sending your request to