ADDRESS Grand Hotel, Karl Joh. gt. 31. P.O.Box 346 Sentrum, N-0101 Oslo. Tel.: +47 23 21 20 00. Fax: +47 23 21 21 00. E-mail adr. to guests: email@example.com Internet: www.grand.no
AIRPORT SHUTTLE / TRANSPORTATION The airport shuttle to Gardermoen takes approx. 50 minutes. The bus stop is located just behind the hotel, outside Hotel Bondeheimen. The airport train takes approx 20 minutes, nearest station is Nathionaltheatret, 5 min. walk. Please contact our Concierge for a timetable or se "Transport"
BOOKING OFFICE open weekdays from 08.00 - 17.00. Tel +47 23 21 22 00 or email firstname.lastname@example.org
BREAKFAST Breakfastbuffet is included in the room rate and is served in the Grand Café, which is located on street level. Mon-Fre: 06.30-10.00. Saturday 07.00 - 11.00 and Sunday: 07.00-12.00
BUSINESS CENTER A Business center is located in the reception area, please contact our Concierge.
CAR RENTAL The concierger can help you arrange a hire car.
CHECK-OUT By 12.00 the following day. Please contact the reception for any later check-out.
CONFERENCE AND BANQUETING DEPARTMENT Our Conference Center is situated on the 7th floor. For more information, dial the Hotel Operator.
CONCIERGE The Concierge will assist you with any questions. Theatre tickets, luggage, airline tickets, baby sitting, hairdresser, newspapers, car rental, restaurant reservations, sightseeing. Please dial 10.
CREDIT CARDS We accept the following credit cards: American Express, Diners, Visa, Eurocard,Mastercard
CURRENCY We may help you to exchange currency. There are also several banks and exchange bureaus near by who can offer you the best exchange rate.
DEPARTURE If your departure time does not fit in with the check-out time, please contact the reception, and we will do our best to comply with your requirements.
FIRE INSTRUCTIONS Please read the instructions displayed in your room and note the section «Fire Instructions». Do not use the elevator in the event of evacuation. In case of emergency, please dial 8900.
FITNESS & SPA For our hotel guests, the swimmingpool, sauna, steambath and fitness room is included in the roomrate, available in Artesia Spa opening hours.We can offer 450 m2 area inc. swimming pool, sauna, steam room and 8 treatment rooms, each with a treatment bath. Please dial 8921 for further information or for reservation of a treatment. SWIMMINGPOOL OPENINGHOURS: Mon-Fri 7.00-21.00. Sat 7.00-20.00. Sun 8.00-16.00 SPA CENTER OPENINGHOURS: Tuesday & Thursday 12.00-20.00 Wednesday, Friday, Saturday 10.00-18.00 Sunday 10.00-16.00 Special opening hours during holidays
HOUSEKEEPING If you require any assistance, please dial 9.
ICE-CUBES Ice-cube machines are located on floors 3, 4, 5, 6 next to the elevator
INTERFLORA Our reception staff will gladly help you order flowers.
INTERNET www.grand.no. High SpeedWireless Internet accessible in all rooms and facilities. Please contact the reception for further information. IRONING Contact the reception.
LAUNDRY / DRY CLEANING Laundry and dry cleaning services (Mon-Fri). Please call before 8.30 for a pick up of clothes. Your clothes will be delivered to your room by 17.00 the same day. Please fill in the order form and use a bag in the wardrobe. For pick-up, dial 9.
MINIBAR Automatic registration by removal of items. For a refill or other requests, please dial Room Service 14, or the Hotel Operator 9.
MESSAGES Will appear on your TV. Please dial 10 for further information
PARKING/GARAGE The car park is located in the basement of the hotel. Reservations necessary.Fee. For more information, please dial 10 or the garage 8917.
POST A letterbox is placed in the reception.
RADIO You will find 3 radio channels on the TV set.
RESTAURANTS & BARS Grand Café Mon-Fri: 11.00-23.00, Sat-Sun: 12.00-23.00. Palmen Mon-Sat: 11.00-17.00, Sunday closed. Julius Fritzner Mon-Sat: 17.00-23.00. Sunday closed. Limelight Bar Tues-Sat: 18.00-01.00. Foodserving Mon-Sat: 11.00-16.00.
ROOMSERVICE To order Room Service, dial 14. Open 06.30-11.30. Sundays 07.30-10.30.Warm dishes may be ordered until 10.45. A selection of sandwiches is available in the Reception after 11.30. For early birds, a light breakfast is served in Palmen from 05.00. Service charge to be included.
SHOE POLISH You will find a shoe polishing machine on the 4th floor next to the elevator.
TELEPHONE CALLS Dial 0 for an outside line. Dial 00 for an international line + country code + area code. Room to room calls, room number. For further information, dial the Hotel Operator 9.
TELEFAX/COPYING SERVICE The reception will assist you with these services. TV In addition to regular Norwegian channels we have CNN and moviechannels (pay-TV).
VALUABLES The hotel is not responsible for valuables left in the room, or in the breakfast room. Jewellry,money and other valuables should be kept in the hotel safe. Please contact the Hotel Operator or the reception for assistance 12. Boxes are free of charge.
VOLTAGE All room outlets are 220 Volts AC and bathroom shaving sockets are 220/110 volts.
WAKE UP CALL Your TV can be programmed to wake you up at a desired time by using the remote control. Push "info" button and follow instructions